AYM Travels respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us or use our services.
By using our website or confirming a booking with AYM Travels, you agree to the practices described in this Policy.
1. Who We Are
AYM Travels operates as a Travel Agent and Destination Management Company (DMC) arm of AYM Global Private Limited, a Sri Lankan company. We organise and coordinate travel services for individual travellers, groups, and corporate clients.
For the purpose of data protection laws, AYM Travels is the data controller of the personal information you provide to us.
2. Information We Collect
We collect only the information that is reasonably necessary to plan, organise, and manage your travel arrangements.
This may include:
• Full name, nationality, date of birth
• Contact details such as email address, telephone number, and address
• Passport details and visa information (where required for bookings)
• Travel preferences, special requests, or dietary requirements
• Booking details, itineraries, and correspondence
• Emergency contact details
• Payment-related information (processed through secure third-party systems)
We do not intentionally collect sensitive personal data unless it is necessary for your travel arrangements and you choose to provide it.
3. How We Use Your Information
Your personal information is used only for legitimate business purposes, including:
• Processing and confirming travel bookings
• Coordinating services with hotels, transport providers, guides, and other suppliers
• Communicating with you before, during, and after your trip
• Responding to enquiries, feedback, or complaints
• Meeting legal, regulatory, and insurance requirements
We do not sell, rent, or trade your personal information.
4. Sharing Information with Service Providers
To deliver your travel experience, it may be necessary to share relevant personal information with third-party service providers such as:
• Hotels and accommodation providers
• Airlines and transport operators
• Tour guides and activity providers
• Government or regulatory authorities where required by law
Only the information required to perform the service is shared. Service providers are expected to handle your information responsibly and in line with applicable data protection standards.
5. International Transfers
Some service providers may be located outside Sri Lanka. Where this occurs, your information may be transferred internationally solely for the purpose of fulfilling your travel arrangements.
AYM Travels takes reasonable steps to ensure such transfers are handled securely and appropriately.
6. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
While we strive to safeguard your data, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Electronic Communications
Please note that email and other electronic communications may not always be secure. We recommend that you avoid sending highly sensitive personal or financial information via email.
8. Cookies & Website Usage
Our website may use cookies or similar technologies to:
• Improve website functionality
• Understand usage patterns
• Enhance user experience
Cookies do not collect personal information unless you choose to provide it. Most browsers allow you to control or disable cookies through their settings.
9. Marketing Communications
We may occasionally contact you with travel updates, offers, or information relevant to our services. You may opt out of such communications at any time by contacting us or using unsubscribe options where provided.
We do not send unsolicited marketing communications to third parties.
10. Photography & Media
During tours or experiences organised by AYM Travels, photographs or videos may occasionally be taken for operational or promotional purposes.
If you do not wish to appear in such material, please inform us in advance, and we will make reasonable efforts to respect your preference.
11. Data Retention
We retain personal information only for as long as necessary to:
• Fulfil travel arrangements
• Meet legal, regulatory, or accounting requirements
• Resolve disputes or enforce agreements
When information is no longer required, it is securely deleted or anonymised.
12. Your Rights
You have the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of data where legally permissible
• Withdraw consent for certain uses of your information
Requests can be made by contacting AYM Travels using the details provided below.
13. External Websites
Our website may contain links to third-party websites. AYM Travels is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies separately.
14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. The most current version will always be available on our website.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:
AYM Travels
P Email: info@aymtravels.com
Phone: +94 332321699
